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Vacancy Details


McCann Health - Business Support Services - US

IT Support Engineer

McCann Health employs people with clever and curious minds, and courageous and committed hearts; they work together to achieve shared goals and delight our clients. We are incredibly proud of our people, providing them with an environment that is thriving and challenging, flexible and inclusive; building a company culture where opportunities and success abounds. As our business continues to grow we are in search of a service-oriented IT Support Engineer to be based in our mid-town New York City office. As IT Support Engineer you will provide IT support to the Medical Communications Agencies within McCann Health.

Our ideal IT Support Engineer is talented, enthusiastic and committed, and will join our global IT team supporting our North American based agencies with advice, training, and support on hardware and software. This is a varied role which combines day-to-day support with IT training. There is plenty of scope for further progression and development as our business continues to grow. The successful applicant will be a confident communicator who is passionate about providing a high-level of support to our teams. You may be recently qualified, or have some experience in a similar role, either way you will need a proactive approach and a willingness to learn.

Day-to-day responsibilities will include, but are not limited to, troubleshooting and support for hardware and software. Managing an inventory of equipment and setting up new starters, ensuring anti-virus and windows updates are completed, and administering mobile devices. You have a good working knowledge of the latest Microsoft based desktop operating systems (with emphasis on Windows 10), and experienced with Microsoft Office (with emphasis on 2016/O365) would be beneficial. Our ideal candidate will also have some understanding of PC hardware set-up and configuration.

In return we offer you an opportunity to work alongside and support a passionate group of professionals, learning and developing opportunities, and a generous benefits and compensation package. Also just as important, a fun and rewarding working environment!

If you would like to join an award winning business where you can develop your career IT support, then we would love to hear from you. Along with your online application please include a cover letter and salary expectations.

Closing date for applications: 28 Feb 2022