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Vacancy Details

CMC Connect - UK

Client Service Director

CMC CONNECT - with over 25 years' experience in medical communications, we've got an exceptionally strong history but an even brighter future!

Our outstanding reputation for being experts in our field has led to continued business growth. As a result, we have an exciting opportunity for a strategic Client Service Director to join our dedicated team working on medical communications, scientific strategy and publications accounts. We provide a positive and supportive environment that is centred on teamwork and collaboration across all our global office locations, as well as a competitive salary and benefits package. CMC Connect's flexible culture means that we can also support remote working in this role for the right candidate.

As Client Service Director you will build and nurture successful client partnerships and ensure the effective delivery of medical communications services through leadership of internal account teams as well as high level project and commercial management. Through a detailed understanding of your clients’ business and your relationships with key individuals you will seek out and secure organic growth opportunities. You will also lead and win new business by responding to RFPs and representing CMC Connect at client meetings.

Our vision is to provide high-quality communications that are engaging, inventive, rooted in scientific integrity and injected with commercial insight. We are, therefore, looking for a Client Service Director who feels passionately about delivering scientific content that keeps CMC CONNECT at the forefront of the medical communications industry. Our ideal candidate will be:

  • An experienced account leader with agency experience within pharma/healthcare
  • Able to demonstrate a solid track record of success working collaboratively with client teams (medical affairs, brand management, publications teams) and internal teams including effective partnerships with scientific and creative colleagues
  • Able to think strategically on behalf of clients and CMC CONNECT
  • An expert in  high level commercial and project management
  • Able to seek out and secure organic growth opportunities within clients and across other new business pursuits
  • A strong communicator with an ability to inspire high performance across the team

CMC CONNECT is an agency where talent and opportunity meet. Bring your experience and drive, and we’ll provide a perfect balance of stimulating and challenging projects with a dynamic and caring environment. Together, we will shape the future of our business and the medical communications industry!

Interested? Please apply by clicking the link below, or contact HR to find out more at HR@complete-grp.com.


Complete Medical Communications Connect (CMC) is an award winning agency within the award winning McCann Health Network. At CMC CONNECT we have connected offices in the UK, US and Japan. We love our people and we are incredibly proud of the exceptional work that we deliver for our clients.

We work on some of the most innovative global healthcare products from early development through to post-launch. We deliver world-class solutions in medical strategy and fully integrated multichannel medical communications. We are able to formulate intelligent, inventive, and appropriate strategy and communication at any phase of the product life cycle.

At McCann Health Medical Communications, we welcome applicants with disabilities. Please advise us of any support needs you have at interview stage.

Closing date for applications: 11 Dec 2019